…charged me for a whole new year) I spoke to the customer service department (1st mike, then gino, then emmanuel). The first two guys refused to refund anything, but emmanuel “offered” to refund 11.00 (of the 71.88 they deducted). When I asked emmanuel to transfer me to his boss, he said that he had no boss. Upon pressing further, he said his boss was Jay Russell, and good luck contacting him. What can I do to get my money back. I was automatically charged on 71.88 yesterday. Someone help me please!